SYSTEM INTEGRATION
Rubicon delivers end-to-end seamless solutions by offering a high level of integration across a broad range of specialist technologies. Rubicon understands that each network is critical and essential to meet the specific needs of each organisation and its customers. Drawing on our market experience, expertise, alliances and specialized technology portfolio we design and deliver total network and operational solutions. Our team comprises experienced project managers and engineers with proven and specialized expertise in the areas of:

• Program Management
• Software Integration
• Risk and System Management
• Manufacturing
• Installation
• Support services

SYSTEM SUPPORT
Rubicon builds and supports key Resource Management Networks in Australia and offers a comprehensive range of programs to ensure each Network is operating to optimum performance. Rubicon’s system support programs include:

• Software Support
  Rubicon understands that the application software system is mission critical in the operation of complex resource management networks. Rubicon can keep your network fully updated with the latest software enhancements and core system releases. Rubicon regularly advises when upgrades are available and plans their smooth integration to the network refreshing software investment and increasing system capabilities
• Infrastructure Services
  Rubicon infrastructure support services feature 24/7 accessibility ensuring assistance is always available to support your network.
• Managed Support
  Preventative maintenance and periodic review of your infrastructure and systems can prevent network downtime and ensure the network is always operating at maximum efficiency.
• Wireless Network Support
  Rubicon’s Wireless network support team ensures that SCADA systems are deployed and supported to achieve design coverage, data throughput and integrity. Rubicon SCADA systems can be remotely diagnosed and software supported “over the air” often eliminating timely and costly site visits.
• Help Desk
  Determining correct solutions to System problems demands a detailed step-by-step analysis. We ensure faults are managed from initial registration to resolution. All calls and contact are logged and given an individual number for traceability and to produce customer specific performance reports. Easy access to historic resolutions can provide speed in restoration time.